Refund & Cancellation Policy

Morexam provides digital educational services, including writing evaluations and fixed-term memberships that include evaluation credits.

A paid membership period begins after payment is confirmed and the membership is successfully fulfilled. Morexam currently offers fixed 30-day and 90-day memberships; physical delivery, shipping, and physical returns do not apply.

Credit settlement: Submission reserves 1 credit. A completed report or a valid model response rejecting an incompatible, unclear, or incomplete question consumes it. Input-related failures do not qualify for automatic credit restoration, even without a report.

Automatic credit restoration: System failures, model output that fails schema or report-contract validation, and final task timeouts release the reservation. The credit returns to its original credit period without extending its expiry. Draft edits do not consume credits; a new evaluation submission requires another credit.

Monetary Refunds: Credit restoration resolves a failed evaluation and is not a payment refund. A monetary refund reverses the charge for an eligible order through the applicable payment channel.

Morexam memberships are prepaid, fixed-duration purchases. They do not renew automatically and do not create recurring charges, so there is no subscription-renewal cancellation procedure.

Stopping use of the service does not end, pause, move, or extend an active membership period and does not itself create a right to a refund. Unused credits expire when that period ends.

Only a full refund of one order is supported. The official support mailbox must receive the request before the membership period ends. A paid and fulfilled membership is eligible only when its credit period has no reserved or consumed credits. A released reservation does not prevent a refund.

There is no user self-service refund action. Before the period ends, send an email from your registered address to [email protected] with the order ID shown in your account, the payment date, and a specific, truthful, order- or service-related reason for review. The official mailbox receipt time determines whether the request was submitted on time; an administrator may review it after the period ends.

Do not reserve or consume credits from that membership after applying. Eligibility and credit usage are checked again when an administrator manually starts the refund. Stopping use by itself does not guarantee approval.

If payment succeeds but Morexam reaches a terminal failure before creating the membership period, the system starts an automatic full refund; no credit-usage check is needed because no membership credits were granted.

When an administrator starts an eligible user-requested refund, the order becomes refund pending and that order's unused membership period is revoked. The refund is then handled through the applicable payment channel. It is complete only after the result is confirmed or recorded by an administrator.

If no payment refund is completed, an administrator may cancel the pending user-requested refund and restore that membership period with its original start and end dates. An expired restored period has no usable credits. This cancellation is not available for an automatic refund caused by membership-fulfilment failure.

A refund does not move, extend, revoke, or otherwise change membership periods purchased through other orders. For billing assistance, contact [email protected].